How to log in

1. Current Members with Membership Card:

• Your Wenatchee Valley “Y” Membership Card has a 6 digit number noted as your ID Number. Enter this number in the blank provided.

• After entering the id number, you will need to enter your password. The first time you login, use your first and last initials plus your birth date. Example: John Doe, birth date 01/01/1950; password will be JD010150). If logging in for someone under the age of 18, the parent/guardian should use the YMCA ID #, initials and birth date of the minor.

· Note that your name and password must match exactly what our database holds, so if your name is Stephen and we have you in our database as Steve, you will have to use Steve not Stephen to log into the system. Your membership ID card has your name printed exactly the same as we have in our database.

• Once you have entered your ‘first time login password’ click on Login or press Enter.

· The next screen that comes up will list anyone who is linked with your membership.

· Click on the name of the person who is to be registered and this will bring you to the Program Category Screen.

2. Program Participants or Members who do not have access to their Membership Card:

• If you do not have your Photo ID membership card in front of you or you are a program participant, type in your last name and first name. For the password, enter your first and last initials plus your birth date. Example: John Doe, birth date 01/01/1950; password will be JD010150). If logging in for someone under the age of 18, the parent/guardian should use the YMCA ID #, initials and birth date of the minor.

· Note that your name and password must match exactly what our database holds, so if your name is Stephen and we have you in our database as Steve, you will have to use Steve not Stephen to log into the system. Your membership ID card has your name printed exactly the same as we have in our database.

• The next screen that comes up will list anyone who is linked with your membership.

· Click on the name of the person who is to be registered and this will bring you to the Program Category Screen.

Choose a program category

· To view a list of available programs during a specific time period, type the month/year time span in the blanks. You may enter the same month in both blanks or you may enter a range of months.

• You may narrow the list down further by entering a key word next to the Search Button. For example:

Swim

Camp

Adventure Club

T-Wave

Holiday Program

How to Browse the Program List

Once you have selected all of your criteria using the “Program Category” selections, you will see a list of programs with the following info:

· A brief description of the program

· The fee for the Program

· The date(s) that the program begins and ends

· The times(s) that the program begins and ends

· The day(s) the class is held

· How many slots still remain open

· The orange block with an open box is the button you click to select that class for registration.

· If the program is full, instead of “Register” you will see “Wait List”. If you click on the Wait List, you will be added to the list.

· At the bottom of the page, select “click here after selecting program(s)” when you are ready to actually register and progress toward payment.

The next screen will bring up what you have selected. If you want to proceed with the registration select “Continue”.

How to Submit the Registration

A screen will come up, once again confirming what has been selected along with the program cost. At this point you can choose to “add to cart”.

• Several options will be allowed at this point: deleting selected items, adding additional programs, etc.

When you are ready to finalize the registration, select “proceed to check out”. This will bring up the Y’s program cancellation/refund policy. In order to proceed, you will need to select “okay” acknowledging you have read the policy.

The next section is Check Out.

· You will still have an option to delete selected items. This screen is to enter billing information.

· Once you select “continue”, the credit card information will be verified and the transaction completed.

· A receipt will be generated on your screen as well as a copy emailed to you.

If you need any additional support or you need to make changes after you have submitted your registration, contact us at (509) 662-2109 or [email protected]

Program Cancellation / Transfer Policies

Adventure Club, T-Wave/Silverwood and LWY Summer Camp Refund Policy:

In order to balance the fluid nature of family schedules with a successful and reliable program experience for all participants, the Wenatchee Valley YMCA uses the following refund policy:

• Cancellation requests received 30 days prior to the registered summer program start date may receive a refund for camp/program fees with the exception of the non-refundable deposit. Registration deposits may be transferred to another 2020 summer program session if arrangements are made 30 days prior to the initial program’s start date. Cancellation requests received more than 15 days, but less than 30 days, prior to the registered summer program start date will result in the forfeiture of the entire fee if the space cannot be filled. If the space is filled, then all payments with the exception of a $25.00 processing fee and the non-refundable deposit may be refunded.
• Cancellation requests received less than 15 days prior to the registered summer program start date will not be eligible for a refund of any portion of fees paid, except in the case of an unforeseen medical situation verified by a note from a physician. There is no partial refund for late arrivals or early departures. And, no refund will be issued for participants that do not complete a program.

Adventure Club, T-Wave/Silverwood and LWY Summer Camp Transfer Request Policy: All transfer requests are subject to a $10.00 service fee which must be paid at the time of the request. Program payments are only transferable if arrangements are made 30 days prior to the initial program start date. Requests received less than 30 days prior to the initial program’s start date will not have the deposit transferred.

Swim Lesson, Holiday Program and Afterschool Program Refund Policy:

Program fees are non-refundable and non-transferable, except when requested and approved due to an inappropriate class assignment as determined by Y Staff or due to illness/injury verified by a physician’s note.